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1. Can I order
just one U.S.
Navy Ball Cap?
Answer:
Yes! We
specialize in
the single
garment order.
No need to call
all your
shipmates to
fill large
quantity
requirements
here. We gladly
ship single cap
orders right
along side
multiple orders
each day.
2. Do you have
my ship cap?
What ship hats
do you make?
Answer:
Currently we
have well over
7500 different
ship designs "In
Program". That
is, we can
manufacture Caps
for every ship
in the Navy
from 1935 to
present. We do
them all,
Aircraft
Carriers,
Battleships,
Cruisers,
Destroyers (Tin
Cans),
Submarines,
Transport Ships,
Cargo Ships,
Hospital Ships,
Tenders,
Minesweepers,
Amphibious
Assault Ships,
and more. If
you are in doubt
about your
specific ship,
email us at
navy@militarygifts.com.
Our staff will
be happy to let
you know that
your ship is "In
Program".
3. How long will
it take for me
to receive my
order?
Answer:
All orders will
be shipped
within 21 days.
Rush orders are
available at
additional
costs. Currently
we utilize
confirmed
shipping from
both the United
Parcel Service
and Priority
Mail from the
U.S. Post
Office. Be sure
to provide us
with your
complete address
for problem-free
delivery.
HOLIDAY
ORDERS -
ALL
ORDERS RECEIVED
BEFORE 17
DECEMBER WILL
ARRIVE IN TIME
FOR CHRISTMAS
Our Shop in Port
Jervis, New York
4. Where are
your products
made?
Answer:
All custom Navy
embroidery is
done on site in
our upstate New
York location.
Our caps are
100% American
made to meet our
standards and
those of the
U.S. Navy. Each
satin jacket we
send to our
customers is
American made to
our custom
specs. The
shirts we use
are made of
American
materials,
however, certain
manufacturers
assemble their
garments
overseas. Sorry,
that's out of
our control.
5. Are your caps
"patch" caps?
Answer:
NO. Each U.S.
Navy cap we
produce is
directly
embroidered.
That is, ship
names,
silhouettes, and
hull
identification
numbers are
machine stitched
onto each
garment. The
ship name and
number are
stitched in
traditional Navy
contract
yellow/gold. All
ship silhouettes
are embroidered
in a combination
of gun metal
gray and black
stitching, using
the official
drawings of the
Navy. We put as
much detail as
possible into
each design,
however, certain
hull and
armament
modifications
may not be
available for
every ship
design.
6. How do your
sizes run in the
T-shirts, polo
shirts, and
sweatshirts?
Answer:
All of our
garments are
available in
sizes Medium
through
2X-Large. Please
inquire if
larger sizing is
needed. Sizing
is always a
tricky subject.
Our garments are
true to size. If
you feel you are
between a Large
and X-Large,
please order the
X-Large. Our
caps are
adjustable one
size fits all.
7. What if I
don't know the
Ship hull
identification
number?
Answer:
It's very
important to
supply us with
the ship name
and hull
classification
number. Many
ships that
sailed in the
U.S. Navy had
their hull
classification
changed during
service. The USS
Midway is a good
example. The USS
Midway, a Navy
aircraft
carrier, was at
one time
classified as
CVB-41. As
modifications
were made to the
ship, the USS
Midway was
reclassified
CVA-41. Later
the USS Midway
once again was
modified, lastly
to USS Midway
CV-41. The USS
Midway, in each
of these three
classifications,
was in essence
the same ship,
however, due to
some
modifications
its official
Navy
classification
changed. Our
products are
indeed custom,
once we produce
your cap, or
your shirt they
cannot be
returned. It is
most important
that you give us
the proper hull
identification
for the ship you
want. Please
enter the Ship
name and hull
number in the
correct box on
the order page.
Email
navy@militarygifts.com
with any
questions.
8. Do you
produce ball
caps and
garments for
"New" Ships?
Answer:
Yes - We offer
Ship Caps and
garments for all
"modern" Navy
Ships. We
offer our Ship
products for
ships that have
served our Navy
from 1900 to
present.
9. How can I
place my order?
Answer:
Please take
advantage of our
online order
system. 100%
safe and secure,
our order system
is simple, quick
and easy to
understand. You
can also print
our order form
from our
website.
Lastly, you can
call us toll
free
(877) 232-8416
to place your
order over the
phone. Please,
when calling our
order line note,
we are open 7
days a week,
10:00am to
5:00pm. We
accept all major
credit cards.
10. What is your
company return
policy?
Answer:
Here at
militarygifts.com
will do our best
to insure you
that the items
you receive are
the products you
want. However,
we understand
that sometimes
things do not
fit well, or are
not quite what
that certain
person wanted.
We do offer a
simple return
policy
below. Our
company return
policy can be
broken down in
two categories.
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1. Return of
All
Embroidered
U.S. Navy
Ship
Products |
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All custom
orders are
just that,
custom,
therefore
returns may
not be made
on such
purchases.
If you are
unsure of a
size, please
contact us
with
questions.
Our staff
will work
with you to
find proper
sizing and
fit. |
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2. Return of
Boots,
Military
Jackets, and
related
items |
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Boots -
Military
Jackets -
Pea Coats -
Field
Jackets |
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and other
Non-Embroidered
Items |
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All returns
and
exchanges
must be made
within 90
days.
All returns
and
exchanges
must be sent
in "new"
condition,
along with
original
packaging.
We will
issue a
credit to
the original
credit card
for the cost
of the item
and the
sales tax,
if
applicable.
Please allow
10 to 15
business
days for the
credit to
appear on
your credit
card
statement.
Shipping
charges are
not
refundable,
and shipping
will be
charged for
the new
items(s)
sent. |
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There is a 8%
Re-Stocking Fee
on all returned
Boots and
Outerwear |
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Email us at
navy@militarygifts.com
with questions
or comments. |
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